17 Aug Look Both Ways
Some cities are walking cities. Unlike Phoenix, where we drive with the air conditioner on full blast even for the shortest jaunt (and assume someone must be in distress and...
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10 Aug A Wish is Halfway to Wherever You Want to Go
Maurice Sendak’s illustrated story “Kenny’s Window” is a beautifully poetic tale about a young boy deciding what he really wants in life and putting his confidence in working toward those...
03 Aug Frogs and Failure
If I asked you to name the defining feature of a frog, you might say its ability to jump. Most frogs hop spectacularly, landing their jumps deftly on their forelimbs...
27 Jul Empathy is Work
Early in Herman Melville's Moby-Dick, readers are introduced to a character named Queequeg. A native of the fictional island of Rokovoko – a land described as remote from civilization –...
20 Jul Preparing to Listen
I spent a long time before a conference call yesterday thinking about the things I would say. I reminded myself to mention some recent relevant research, thought about some questions...
13 Jul The Art of Educating
Last week, we stayed in an Airbnb in Colorado. The owner approached the rental experience from an overly helpful perspective. In the kitchen, for example, the knife block on the counter...